The agreement
These terms are a contract between you (the merchant installing Bloom, or the business you act for) and CATS22 LLC ("CATS22", "we"). By installing or using Bloom you accept them. If you do not agree, do not install the app.
Bloom is distributed through the Shopify App Store, so Shopify's own terms also apply to your use of the platform. Where these terms and Shopify's conflict in relation to the Shopify platform, Shopify's govern.
What Bloom does
Bloom gives your store an ambassador program: a branded portal where ambassadors apply, sign in and manage their page; an automatic referral discount applied through a Shopify Function; attribution of paid orders to the ambassador who referred them; and reward milestones you fulfil. Features are described on bloom.cats22.agency and may change over time.
You remain responsible for your program: who you approve, what you reward, what your ambassadors publish, and whether it all complies with the laws that apply to you (consumer protection, advertising disclosure, tax, and so on).
Your account and permissions
- Bloom acts on your store only within the permissions you approve at install. You can revoke them at any time by uninstalling.
- You are responsible for the people you give access to your Shopify admin and, through it, to Bloom.
- Keep any third-party credentials you connect (such as a Klaviyo key) accurate and permitted for this use.
Acceptable use
You agree not to use Bloom to:
- run programs that are unlawful, deceptive, or that reward ambassadors for undisclosed endorsements where disclosure is required;
- sell goods that Shopify prohibits, or publish ambassador content that is defamatory, infringing or hateful;
- attempt to access other merchants' data, probe or disrupt the service, or circumvent rate limits and fraud checks;
- resell or white-label Bloom without a written agreement with us.
We may suspend a program that breaches this section. We will tell you why and, where it is reasonable, give you a chance to fix it first.
Ambassadors and rewards
Ambassadors are your participants, not ours. You decide who joins, what they may publish and what they earn. Bloom records the milestones you configure but does not transfer money; fulfilment, payouts, tax reporting and any ambassador agreement are between you and your ambassadors.
Ambassador edits publish immediately and you should monitor them. You can pause an ambassador or change their page at any time.
Fees
Bloom has no monthly fee. We charge a percentage of ambassador sales: the subtotal, after discounts and before shipping and tax, of orders Bloom credits to an ambassador, less refunds. The rate is 3% on the first $10,000 of ambassador sales in a billing cycle, 2.7% from $10,000 to $100,000, and 2.5% above that. Each rate applies only to the sales inside its band.
Charges are calculated and collected by Shopify on your Shopify invoice, under the plan you approve when you install Bloom. Development stores are not charged. You can set a monthly ceiling on Bloom's fee in Settings → Billing; past it Bloom stops charging and your program keeps running. Orders an ambassador places with their own email are not credited and not charged. We will give at least 30 days' notice in the app before changing these rates.
Data
How Bloom handles personal data is set out in the Privacy Policy, which forms part of these terms. For personal data in your program you are the controller and we process it on your instructions, limited to operating the service. We will assist with access and deletion requests, keep the data in the US West region on the providers listed in the Privacy Policy, and delete your data after uninstall when Shopify's redaction request arrives.
Intellectual property
Bloom, its code, design and name belong to CATS22. You get a non-exclusive, non-transferable licence to use it for your store while these terms apply. Your store's branding, products and your ambassadors' content stay yours; you grant us only the licence needed to display them inside Bloom and on your portal.
If you send us feedback we may use it without obligation to you.
Availability and support
We aim to keep Bloom available at all times but do not guarantee uninterrupted service. We may change or retire features with reasonable notice where the change is material. Support is by email at mariano@cats22.agency; we usually reply within two business days.
Disclaimer and liability
Bloom is provided "as is". To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose, and we do not promise any level of referrals or sales.
To the extent permitted by law, CATS22 is not liable for indirect, incidental, special or consequential loss, lost profits or lost data arising from the service, and our total liability for any claim is limited to the greater of USD 100 and the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
Termination
You can end this agreement at any time by uninstalling Bloom from your store. We can end it with 30 days' notice, or immediately if you breach these terms or Shopify requires it. On termination your licence ends and your data is deleted as described in the Privacy Policy. Sections on intellectual property, liability and general terms survive.
General
These terms are governed by the laws of the State of California, USA, and disputes go to the state or federal courts located there, unless the law where you live gives you non-waivable rights to another forum. If any part of these terms is unenforceable, the rest still applies. We may update these terms; material changes will be announced in the app at least 14 days before they take effect, and continuing to use Bloom after that means you accept them.
CATS22 LLC · mariano@cats22.agency